ai78 Frequently Asked Questions
Everything you need to know about playing on ai78 — deposits via bKash and Nagad, cricket betting rules, bonuses, account setup, and staying safe while you play.
Welcome to the ai78 FAQ page — your complete guide to getting started, managing your account, and making the most of everything ai78 has to offer. Whether you are a new player in Dhaka figuring out how to make your first bKash deposit, or a seasoned bettor with questions about BPL cricket odds, this page covers the questions our Bangladesh players ask most. Browse the sections below to find clear, direct answers.
Account & Registration
How do I create an account on ai78?
Creating an ai78 account takes under two minutes. Visit the ai78 Login page, click the registration option, fill in your mobile number, set a password, and confirm your details. You must be 21 years or older and a resident of Bangladesh to register. Once submitted, your account is active immediately and you can start browsing games or making your first deposit right away.
What documents do I need for KYC verification on ai78?
ai78 requires a valid national ID card (NID) or passport to verify your identity. You may also be asked to submit a selfie or a photo of your document. KYC verification is typically completed within 24 hours. Completing KYC unlocks higher withdrawal limits and ensures the security of your account and funds.
I forgot my ai78 password — how do I reset it?
Use the 'Forgot Password' link on the ai78 Login page. Enter the mobile number registered to your account and you will receive an OTP (one-time password) via SMS. Enter the OTP, then create a new password. The process takes less than two minutes. If you do not receive the OTP within a few minutes, contact support at [email protected].
Can I have more than one ai78 account?
No. Each player is permitted exactly one ai78 account. Creating duplicate accounts is a violation of our Terms & Conditions and can result in permanent account closure and forfeiture of any balances. If you believe a duplicate was created in error, contact support immediately to resolve the issue before it affects your main account.
How do I close my ai78 account permanently?
To close your account, email [email protected] with the subject line 'Account Closure Request' from your registered email address. Ensure your account balance is withdrawn before requesting closure. If you are closing your account because of gambling concerns, please read our Responsible Gaming page first — temporary self-exclusion or deposit limits may be a better option for you.
Deposits & Withdrawals
How do I deposit money on ai78 using bKash?
To deposit via bKash on ai78, log in to your account, go to the Deposit section, select bKash, enter the amount you wish to deposit, and follow the on-screen instructions to complete the transfer from your bKash wallet. Deposits via bKash are typically credited to your ai78 account within a few minutes. The minimum deposit amount is ৳200.
How long does a Nagad deposit take to appear on ai78?
Nagad deposits on ai78 are processed almost instantly — most transactions reflect in your account balance within 1 to 5 minutes. If a deposit does not appear after 10 minutes, check that the transaction was completed successfully in your Nagad app, then contact support with your transaction reference number for a quick resolution.
What is the minimum withdrawal amount on ai78?
The minimum withdrawal amount on ai78 is ৳500. Withdrawals are processed to the same payment method used for your most recent deposit — so if you deposited via Rocket, your withdrawal goes back to your Rocket wallet. Standard withdrawals are processed within 30 minutes to 4 hours during Bangladesh Standard Time business hours.
Does ai78 charge any fees for deposits or withdrawals?
ai78 does not charge any platform fees for standard deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their own transaction charges as per their standard rates. We recommend checking your provider's fee schedule. Bank transfer withdrawals via Dutch-Bangla Bank or BRAC Bank may take 1 to 3 business days.
Can I withdraw my bonus balance on ai78?
Bonus funds on ai78 must meet the wagering requirement before they can be withdrawn as real cash. The wagering requirement for most bonuses is stated clearly in the promotion terms. Once the rollover is complete, the cleared amount moves to your main cash balance and becomes fully withdrawable via bKash, Nagad, Rocket, or Upay.
Games & Gameplay
Can I bet on BPL cricket matches on ai78?
Yes, ai78 covers BPL (Bangladesh Premier League) cricket extensively, including pre-match and live in-play markets. You can bet on match winner, top run-scorer, total runs, wickets, and more. We also cover IPL, T20 World Cup, and international fixtures featuring the Bangladesh Tigers. Cricket betting markets open as soon as official match schedules are confirmed.
Are the slot games on ai78 fair and certified?
All slot games available on ai78 use certified Random Number Generator (RNG) technology, meaning every spin outcome is independently random and cannot be predicted or manipulated. Our game providers — including Pragmatic Play, NetEnt, and Microgaming — are internationally recognized suppliers who publish their RTP (return to player) percentages so you can compare games before playing.
What live casino games are available on ai78?
ai78 offers a wide live casino library powered by Evolution Gaming and Ezugi, covering Live Baccarat, Live Roulette, Live Blackjack, Live Andar Bahar, Dragon Tiger, and game shows like Crazy Time and Mega Ball. Live tables run 24 hours a day with real dealers and real-time streaming, so you can play anytime from Dhaka, Chittagong, Sylhet, or anywhere in Bangladesh.
Can I play ai78 games on my Android or iPhone?
Yes. ai78 is fully optimized for mobile browsers on both Android and iOS devices. Open your mobile browser, go to ai78.bet, and all games, deposits, withdrawals, and account settings are accessible directly — no app download required. The site is designed for the small screen first, so the experience on your phone is fast and smooth.
What is the minimum bet for cricket matches on ai78?
The minimum bet on cricket markets at ai78 is ৳50 per selection. Maximum bet limits vary depending on the market, the match, and current odds — high-profile fixtures like IPL finals or T20 World Cup matches may carry higher maximum limits than domestic BPL rounds. Check individual market details on the cricket betting page for specific limits before placing your bet.
Bonuses & Promotions
What welcome bonus does ai78 offer new players?
ai78 offers a welcome bonus on your first deposit that matches a percentage of the amount you deposit, up to a stated maximum in BDT. The exact percentage and maximum bonus amount are displayed on the promotions page and may vary during special campaigns such as Eid, Pohela Boishakh, or IPL season. New players should always check the current offer before depositing.
What is the wagering requirement on ai78 bonuses?
The wagering requirement on ai78 bonuses specifies how many times you must play through your bonus amount before withdrawing any winnings derived from it. For example, a 20x rollover on a ৳1,000 bonus means you need to place ৳20,000 in total wagers before the bonus converts to real cash. Always read the full terms of each promotion to understand your specific rollover obligation.
Do ai78 free spins expire?
Yes. Free spins issued by ai78 come with an expiry date and time, which is stated in the specific promotion terms when the free spins are credited to your account. Unused free spins automatically expire after the stated period — typically 24 to 72 hours. Any winnings from free spins are subject to a wagering requirement before they can be withdrawn.
Can I claim multiple bonuses at the same time on ai78?
Generally, ai78 allows only one active bonus at a time per account. You cannot stack two welcome bonuses or combine a reload bonus with a free-spin promotion simultaneously. Once your current bonus rollover is completed or the bonus is forfeited, you become eligible for the next available promotion. Check the promotions page regularly — new offers go live during BPL season, Eid, and major cricket tournaments.
Safety & Responsible Gaming
Is ai78 safe and legal for players in Bangladesh?
ai78 operates as a safe and secure online gaming platform protected by SSL encryption, ensuring that your personal data, account credentials, and payment information are fully encrypted in transit. We are committed to fair play and use certified RNG systems across all games. Regarding the legal landscape in Bangladesh, players are responsible for understanding and complying with local laws that apply to their own situation.
What is the minimum age to play on ai78?
The minimum age to register and play on ai78 is 21 years old. This is a strict platform rule and applies to all players in Bangladesh regardless of the game type — sports betting, live casino, slots, or crash games. ai78 does not permit any person under 21 to open an account or place bets. Age may be verified during KYC as part of standard account checks.
How do I set deposit limits or self-exclude on ai78?
ai78 supports responsible gaming through deposit limits, session time limits, and self-exclusion. To activate any of these tools, log in to your account and navigate to the Responsible Gaming settings, or contact support directly at [email protected]. If gambling is causing distress in your life or your family's life, we strongly encourage you to use self-exclusion and seek help from a qualified counsellor. Visit our Responsible Gaming page for full details and guidance.
Why Players Choose ai78
Still Have Questions?
Our support team is available 24/7 Bangladesh Standard Time. You can also explore our game categories and jump straight into the action on ai78.