Privacy Policy

Last Updated: January 2026

At ai78, we are committed to protecting the privacy and personal data of every player on our platform. This Privacy Policy explains what information we collect when you register, deposit, play games, or otherwise interact with ai78, how we use that information, and the choices and rights available to you. By creating an account or continuing to use ai78, you acknowledge that you have read and understood this policy.

This policy applies to all users of ai78 across Bangladesh, including players from Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We encourage you to review this document periodically, as we may update it from time to time to reflect changes in our services or applicable regulations.

1. Information We Collect

To provide you with a safe, personalised, and fully operational gaming experience, ai78 collects the following categories of personal information:

• Registration details — full name, date of birth, email address, phone number, and username chosen at sign-up.
• Identity verification documents — national ID card, passport, or other government-issued ID required for KYC compliance.
• Financial information — payment method details used for deposits and withdrawals via bKash, Nagad, Rocket, Upay, DBBL, and other supported channels (we do not store full card numbers).
• Device and technical data — IP address, browser type, operating system, device identifiers, and approximate location based on IP.
• Gameplay and activity logs — game history, betting patterns, session durations, and bonus redemptions used for account management and responsible gaming monitoring.

2. How We Use Your Information

ai78 uses the information we collect for clearly defined purposes. We do not use your data for any purpose beyond what is described in this policy without first obtaining your consent.

Account Management

We use your registration and identity information to create and maintain your ai78 account, verify your identity in line with KYC requirements, process your transactions, and send you account-related communications such as deposit confirmations, withdrawal notifications, and security alerts.

Service Improvement and Personalisation

Gameplay logs and device data help us optimise the performance of our platform, personalise your game recommendations, deliver relevant promotional offers, and ensure that the site functions correctly across all devices used by players in Bangladesh.

Responsible Gaming Compliance

We monitor activity patterns to identify signs of problem gambling and apply any self-exclusion, deposit limit, or time-out settings you have requested. This monitoring is a core part of our commitment to player welfare and is carried out in the interests of our users.

3. Legal Basis for Processing

ai78 processes your personal data only where a valid legal basis exists. The primary bases we rely on are:

• 🎯Contractual necessity — processing required to fulfil our service agreement with you when you create an account and use the platform.
• 💳Financial compliance — verifying payment details and processing transactions in compliance with applicable financial regulations.
• 🔐Security and fraud prevention — detecting, investigating, and preventing fraudulent or suspicious activity that could harm you or other players.
• 📊Analytics and service improvement — using anonymised or aggregated data to understand how our platform is used and to improve the user experience.
• 📣Marketing communications — sending promotional offers and bonuses only where you have opted in or where legitimate interest applies; you may opt out at any time.
• ⚖️Legal obligations — retaining records as required by applicable laws and responding to lawful requests from regulatory or law enforcement authorities.

4. Cookies and Tracking Technologies

ai78 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files placed on your device that allow us to remember your preferences, keep you logged in between sessions, and understand how different features of the site are being used.

We use strictly necessary cookies (required for the site to function), functional cookies (for preferences such as language settings), and analytical cookies (for aggregate usage statistics). We do not use advertising or cross-site tracking cookies. You may manage or disable non-essential cookies through your browser settings, though doing so may affect some features of the platform.

5. Data Sharing and Third Parties

ai78 does not sell, rent, or trade your personal data to external parties for their own marketing purposes. We may share limited and necessary information with trusted service providers who assist in operating our platform, under strict data processing agreements. These include:

• Payment processing partners such as bKash, Nagad, and Rocket — solely to complete financial transactions you have initiated.
• Identity verification providers — to fulfil KYC and anti-fraud obligations required for account security.
• Game content providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi — who may receive session data required to render games and validate results.
• Legal and regulatory authorities — where we are required by law to disclose information, such as in response to a valid court order or government inquiry.

6. Data Retention

ai78 retains your personal information only for as long as necessary to fulfil the purposes described in this policy and to comply with applicable legal obligations. Our general retention practices are as follows:

• Active account data is retained for the duration of your account's active status plus a minimum period thereafter to support dispute resolution and auditing.
• Financial transaction records are retained for a minimum of five years in compliance with financial record-keeping requirements.
• Account closure does not result in immediate deletion — certain data may be retained to meet legal, fraud-prevention, or dispute-resolution obligations.
• When data is no longer required and no legal obligation exists to retain it, we securely delete or anonymise it in accordance with our internal data governance procedures.

7. Data Security Measures

ai78 applies robust technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, disclosure, or destruction. These measures include industry-standard SSL/TLS encryption for all data transmitted between your device and our servers, access controls that restrict who within our organisation can view sensitive account data, regular security audits and penetration testing of our platform infrastructure, and secure data storage on servers protected by firewalls and intrusion detection systems.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected users promptly in accordance with applicable requirements.

8. Your Privacy Rights

As an ai78 user, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected] and we will respond within a reasonable timeframe:

• Right of access — you may request a copy of the personal data we hold about you at any time.
• Right to rectification — if any information we hold is inaccurate or incomplete, you may ask us to correct it.
• Right to erasure — in certain circumstances, you may request the deletion of your personal data, subject to our legal retention obligations.
• Right to object or restrict processing — you may object to certain types of processing, such as direct marketing, or ask us to limit how we use your data in specific situations.

9. Children and Minors

ai78 is strictly an adult gaming platform. We do not knowingly collect personal data from anyone under the age of 21. Our registration process requires users to confirm they are aged 21 or above, and identity verification procedures are in place to enforce this requirement. If we discover that personal data has been collected from a minor, we will delete it immediately and close the associated account without delay.

If you are a parent or guardian and believe your child has created an account or provided personal data to ai78, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

10. International Data Transfers

ai78 primarily serves players in Bangladesh, and our core data infrastructure is designed with this market in mind. However, certain service providers and game content partners operate internationally, which means that in some cases your data may be processed or stored on servers located outside Bangladesh. Where such transfers occur, we take steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this policy.

By using ai78, you acknowledge and consent to the possibility that your data may be transferred, processed, and stored internationally as described above, always subject to the protections set out in this Privacy Policy.

11. Changes to This Privacy Policy

ai78 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our services, business practices, or applicable regulations. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users by email or via an in-platform notice.

Your continued use of the ai78 platform after any changes to this policy constitutes your acceptance of the revised terms. We encourage you to revisit this page periodically to stay informed about how we protect your privacy.

12. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ai78 handles your personal data, our support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6).

You may reach us by email at [email protected]. Please include your registered username and a brief description of your enquiry so that we can assist you as efficiently as possible.